Privacy Policy
Privacy Policy for Everything Septic
Effective Date: October 24, 2024
At Everything Septic, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information from our customers through our interactions via text messages, emails, and other forms of communication.
1. Information We Collect
We collect information that you provide directly to us when you request services, ask for a quote, or communicate with our customer service team. This information may include:
Your name, address, and contact details (such as your email address and phone number).Information related to the servicing of your septic system, including location, size, and condition of your septic tank.Billing and payment information (though we do not store credit card numbers).
2. How We Use Your Information
The information we collect is used to:
Provide, operate, and maintain our services.Process transactions and send related information, including confirmations and invoices.Send you technical notices, updates, security alerts, support messages, and administrative messages.Respond to your comments, questions, and customer service requests.Communicate with you about services, offers, promotions, rewards, and events offered by Everything Septic and others, and provide news and information we think will be of interest to you.
3. How We Share Your Information
We may share information about you as follows:
With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.With your consent or at your direction.
We do not sell your personal information to third parties.
4. How We Store and Secure Your Information
Everything Septic takes reasonable measures to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee its absolute security.
5. Your Choices
You can opt out of receiving promotional emails from Everything Septic by following the instructions in those emails. You can also make requests about your personal information we hold, including requesting to update or correct information or delete your information, subject to certain exceptions prescribed by law.
6. Updates to This Policy
We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification).
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at (470)-441-4258
FAQS
What should I do if my septic system backs up?
If you’re experiencing a backup, the first step is to stop using water immediately to prevent further flooding. Then, contact Everything Septic for emergency services. Our team will quickly assess the situation and provide a solution to resolve the issue before it causes more damage.
Do you offer emergency septic services?
Yes! At Everything Septic, we understand that septic issues can happen at the most inconvenient times. That’s why we offer emergency services to address urgent situations, such as backups, leaks, and system failures. We prioritize emergency calls to ensure your system is fixed as quickly as possible.
How much does septic pumping cost?
The cost of septic pumping depends on the size of your tank and the complexity of the job. We offer competitive rates and can provide you with an upfront quote after assessing your system. Contact us for more detailed pricing information.
What are the signs that my septic system needs repair?
Common signs that your septic system may need repair include slow drains, gurgling sounds from pipes, sewage odors, pooling water in your yard, and frequent backups. If you notice any of these issues, it's best to call us right away for an inspection to avoid more serious (and expensive) problems.
How often should I pump my septic tank?
We recommend pumping your septic tank every 3-5 years, depending on the size of your system and the number of people in your household. Regular pumping helps prevent backups and keeps your system running efficiently. Our team can assess your specific needs and provide a personalized schedule for optimal maintenance.
How long does a septic system installation take?
The installation time depends on the size and complexity of the system, but on average, a new septic installation can take between 2-5 days. We work efficiently while ensuring every aspect of the installation meets all state and local requirements, so your system is built to last.
How do I know if my septic system needs to be replaced?
There are a few key signs that your septic system may need to be replaced, including frequent repairs, recurring backups, foul odors, and excessive sludge buildup in your tank. Our team will inspect your system and provide an honest assessment to determine whether repairs or a full replacement is necessary.
What areas do you serve?
We proudly serve the Decatur area and surrounding communities. If you're unsure whether we can service your location, feel free to give us a call, and we’ll be happy to let you know if we can assist you.
Do you provide free estimates?
Yes, we provide free estimates for all of our services. Whether you need a routine pumping, a repair, or a new installation, we’ll give you a clear, no-obligation quote so you know exactly what to expect.
What can I do to maintain my septic system between pumpings?
To maintain your septic system, avoid flushing non-biodegradable items, limit water usage, and be cautious about using chemical cleaners that could disrupt the bacteria in your tank. Regular inspections by professionals like Everything Septic will also help catch any potential issues early.
